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Run the counter, the pipeline and the team from one screen — and stop losing money in the gaps between them.
Most Indian SMBs run three businesses at once: billing happens in one tool, leads live in a WhatsApp inbox or a diary, and "who did what today" is a guess. The money leaks in the gaps — quotations never followed up, a customer who bought sweets last Diwali never called again, stock that "sold" but isn't on the shelf. We build one connected system — POS at the counter, CRM for the pipeline, tasks for the team, dashboards for you — so every sale, follow-up and order is captured once and visible everywhere. The result is follow-up discipline you can prove, not hope for.
Before touching software we sit at your counter, ride a delivery, and watch a quotation get made. We document the actual flow — including the WhatsApp shortcuts and the udhaar register — so the system fits how you really sell, not a textbook.
We pick or configure a single stack where POS, CRM, tasks and inventory share one customer and one product master. No double entry, no 'which screen is the real number' confusion.
GST slabs, HSN, composition scheme, e-invoice/e-way bill, UPI/Razorpay collection, WhatsApp follow-ups, multi-branch and counter-wise cash — set up as defaults, not afterthoughts.
Every lead and quotation gets an owner, a stage and an auto-reminder. The system nags the staff so you don't have to, and surfaces what's overdue on the owner dashboard.
We train cashiers, sales staff and managers on their actual devices during live hours, leave SOP cards in Hindi/regional language, and run a two-week hand-holding window before we step back.
Fast barcode/keyboard billing, KOT to kitchen, table/parcel/Swiggy-Zomato modes, real-time stock deduction and a one-tap day-close with cash, UPI and card split.
HSN-mapped invoices, correct slabs, e-invoice and e-way bill generation, and exports that reconcile cleanly with your Tally or CA's GSTR filing.
Every enquiry from WhatsApp, calls, walk-ins and ads lands in one pipeline with an owner, a stage and a next-action date — so nothing sits unattended.
Build branded quotes in minutes, send on WhatsApp, track opened/pending/won, and convert a winning quote into an order and invoice without re-typing anything.
Assign work with deadlines, checklists for opening/closing routines, photo proof for field staff, and a live view of what's done vs pending across branches.
Purchase orders, vendor ledgers, payable tracking and low-stock reorder alerts so you stop running out of fast-movers and overstocking dead ones.
Today's sales, collections, top items, dead stock, overdue follow-ups and staff activity — live, branch-wise, from anywhere.
Capture mobile numbers at billing, tag buying behaviour, and trigger WhatsApp offers — turning one-time footfall into measurable repeat revenue.
Cashiers can't edit rates, discounts above a limit need approval, every void and edit is logged — so leakage and 'mistakes' have a name and a timestamp.
We configure an automatic rule: any quotation not marked won/lost in 48 hours fires a WhatsApp nudge to the customer and a task to the salesperson. Stale quotes are where Indian SMBs bleed the most margin — this turns 'I forgot' into a system event the owner sees.
We make the customer mobile field mandatory (with a fast skip-override for genuine walk-throughs) so every bill builds your customer database. Within months you own a CRM of buyers you can WhatsApp during festivals — instead of renting reach from aggregators forever.
The dashboard auto-tags items not sold in 60/90 days and items hitting reorder level. We've seen retailers free up lakhs in locked capital just by seeing what's actually rotting on shelves versus reordering on gut feel.
Day-close ties each cashier and each shift to their own cash + UPI + card total. Discrepancies surface the same evening with a name attached — the single biggest deterrent to counter pilferage in cash-heavy Indian retail.
Bills, quotes, payment reminders and offers all go out on WhatsApp from inside the system, and replies log back to the lead. We meet customers where they already are instead of forcing them onto email they never open.
We segment your captured customers (last purchase, value, category) and pre-build Diwali/Eid/wedding-season WhatsApp blasts with offer codes that track back to redemptions — so you can prove the campaign paid for itself.
For multi-outlet owners we turn daily routines (shutter, fridge temp, display, cash count) into recurring tasks needing a photo and timestamp — so standards hold even on the days you're not physically there.
For restaurants and retailers we reconcile Swiggy/Zomato/Razorpay/UPI settlements against system sales, exposing the commission, cancellations and missed payouts that quietly eat 15-25% of order value.
We observe your counter, sales and ops live, list every product/customer/vendor source, and document the exact billing, quotation and follow-up flow we're replacing.
We choose or set up the right stack, load your catalogue, GST/HSN, branches, roles and pipeline stages, and wire UPI/Razorpay and WhatsApp.
Import existing items, customers, vendors and opening stock; connect Tally and aggregators where relevant; validate that numbers tie out.
Run the system live at a single outlet alongside the old way for a few days, catch edge cases, and lock the day-close and reporting.
Train cashiers, sales and managers on their devices during business hours, leave language SOP cards, and switch all branches over.
Two weeks of close support, we tune the owner dashboard to the 5 numbers you actually decide on, then move to monthly check-ins.
Owner sees branch-wise sales and stock live, transfers inventory between shops, and runs festival win-back campaigns from one captured customer base.
KOT to kitchen, table/parcel/aggregator modes, recipe-level stock deduction, and Swiggy/Zomato reconciliation so commissions and cancellations stop hiding.
Quotations to repeat buyers, salesman-wise pipelines and beat plans, vendor ledgers, and outstanding/payable tracking that follows up itself.
Lead-to-quote-to-job pipeline, field-staff tasks with photo proof, and a clear view of which enquiries are stuck and with whom.
Batch/expiry-aware billing, reorder alerts on fast-movers, and a repeat-customer reminder engine for refills.
The business that ran in the owner's head gets roles, approvals and an audit trail — so the second outlet or the next-gen handover doesn't break it.
A single shop or restaurant that wants fast, GST-correct billing and basic stock — live in weeks, not months.
from ₹35,000 setup
Growing SMBs that want POS, CRM, quotations, tasks and an owner dashboard working as one system.
from ₹85,000 setup + support
Multi-outlet retailers, restaurant chains and distributors that need branch-wise control, roles and reconciliation.
custom
Indicative scopes — every engagement is tailored on a quick discovery call.
Auto follow-up on every open quote within 48 hours so fewer deals go cold from silence.
Mobile capture at billing plus WhatsApp win-back turns one-time footfall into trackable repeat sales.
Barcode/keyboard billing and saved customers cut counter time, especially at peak and festival rush.
Shift-wise reconciliation, audit trails and reorder flags shrink the gap between books and reality.
Owner/manager sees overdue tasks and stale leads daily, so 'I forgot' becomes a visible exception.
60/90-day dead-stock flags free up cash tied in items that aren't moving.
Indian SMB owners — retailers, restaurants, distributors and service teams — who are tired of billing, leads and team tasks living in three disconnected places, and want one system that captures every sale and follow-up and shows them what's happening when they're not in the shop.
We map your real billing, quotation and follow-up flow on the floor — so the system fits how your shop actually runs, including the udhaar register and the WhatsApp shortcuts.
GST slabs, HSN, e-invoice, composition scheme, UPI/Razorpay, WhatsApp follow-ups and multi-branch cash are set up as defaults — not bolt-ons we discover at filing time.
POS, CRM, tasks and inventory share one customer and one product master, so your team stops double-entering and you stop arguing about which number is real.
Auto-reminders, owners and stale-deal flags mean discipline holds even on busy days — and you can prove it on the dashboard.
We train cashiers and sales staff live, leave SOP cards in their language, and hand-hold for two weeks so the system actually gets used after we leave.
No. In most cases we keep Tally for accounts and connect it, or migrate billing into a POS that exports cleanly for your CA. We map what you have first and only replace what's actually costing you — the goal is one connected flow, not change for its own sake.
Yes. We configure correct slabs and HSN, generate e-invoices and e-way bills where applicable, support the composition scheme, and make sure exports reconcile with your GSTR filing — that's set up as a default, not an afterthought.
That's exactly why we train on the floor during live billing hours, keep screens simple, leave SOP cards in Hindi or your regional language, and hand-hold for two weeks. Cashiers and sales staff are using it confidently before we step back.
Yes — the owner dashboard shows live branch-wise sales, collections, top items, overdue follow-ups and staff activity on your phone, so you get visibility without being physically present 12 hours a day.
Yes. Bills, quotations, payment reminders and offers go out on WhatsApp, replies log back to the lead, and we wire UPI/Razorpay for collection. We meet customers where they already are.
Typically 6-8 weeks for a connected POS+CRM+tasks setup, including discovery, configuration, data migration, a pilot at one counter, training and a two-week hand-holding window. A single-outlet POS launch can go live faster.
Whether you need to replace spreadsheets, connect SaaS tools, build a custom ERP, launch a SaaS product, generate better leads or automate WhatsApp follow-ups — TheManki can help you build the system your business deserves.