Confidentiality & NDA

When you share your business with us, you are trusting us with ideas, data and access that matter. We take that seriously. This page explains, in plain language, how TheManki (operated by Sanam Designs Wallah – Manki Space) treats your confidential information, what you continue to own, and how to put a signed Non-Disclosure Agreement in place if you would like one. We are happy to sign a mutual NDA on request before any sensitive discussion begins.

1. 01. Our confidentiality commitment

   Confidentiality is the default at TheManki, not an extra you have to ask for. From the first conversation, we treat anything you share about your business, customers, finances, technology or plans as private information that we use only to help you.

   In practice, this means we commit to the following:

   • We use your confidential information only to scope, deliver and support the work you have engaged us for, and for nothing else.
   • We do not sell, rent, trade or publicly disclose your information.
   • We share it internally strictly on a need-to-know basis, and only with team members and trusted contractors who are bound by the same confidentiality obligations.
   • We never name you as a client, publish a case study, or use your logo in our marketing without your prior written consent.
   • We are glad to sign a mutual Non-Disclosure Agreement before any sensitive discussion, so the protection runs both ways.

2. 02. What counts as confidential information

   We treat information as confidential whether or not it is marked "confidential", and whether you share it in writing, verbally, on a call, or by giving us access to a system. If a reasonable person would understand it to be sensitive, we handle it that way.

   Confidential information typically includes:

   • Business information such as strategy, pricing, margins, supplier and vendor details, and commercial plans.
   • Customer and end-user data, including contact lists, leads, orders, and any personal data you entrust to us.
   • Financial and operational data, including accounts, sales figures, and internal reports shared for ERP or analytics work.
   • Technical material such as source code, databases, API keys, credentials, system architecture, and access to your servers, hosting or WhatsApp/AI automation accounts.
   • Designs, brand assets, draft content, and any work-in-progress we exchange while building your website or software.
   • The existence and terms of our discussions, proposals and commercial arrangements.

3. 03. How we protect your information

   We apply reasonable, practical safeguards that fit the work of a digital, software and ERP company. Our handling is consistent with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, which governs how personal data is processed in India.

   Our protective measures include:

   • Access control: only the people working on your project can reach your information, and we use individual accounts rather than shared logins wherever possible.
   • Secure credentials: passwords, API keys and access tokens are stored in protected password managers, never in plain text or unsecured documents.
   • Encrypted transfer: we use secure, encrypted channels for sharing files and credentials, and discourage sending sensitive details over open chat or email.
   • Least privilege: we ask only for the access we genuinely need, and we prefer time-limited or scoped access where your systems allow it.
   • Clean exit: when a project ends, we return or securely delete credentials and confidential material on request, and we revoke our own access to your systems.
   • Team obligations: our employees and contractors are bound by confidentiality terms, and we brief them on handling client data responsibly.

4. 04. You own your data and your deliverables

   Your information stays yours. We act as a custodian and a service provider, not an owner. Where we process personal data on your behalf, you remain the data fiduciary and we act on your instructions.

   On ownership of the work we create together:

   • All data you provide or that is generated through your systems remains your property.
   • Final deliverables we build for you, such as your website, custom software, ERP configuration and content, become yours on full payment, as set out in your engagement terms.
   • On request and on full payment, we hand over source code, design files, exports and relevant documentation so you are never locked in.
   • We retain ownership only of our own pre-existing tools, libraries, frameworks and general know-how, and we grant you the licence you need to keep using your deliverables.

5. 05. What confidentiality does not cover

   A fair NDA protects genuinely private information without restricting things that are already public or independently known. Confidentiality obligations therefore do not apply to information that:

   • Is already public, or becomes public later through no fault of ours.
   • We already knew before you disclosed it, without any duty of confidence.
   • We lawfully receive from another party who is free to share it.
   • We independently develop without using your confidential information.
   • You give us written permission to disclose or use more widely.

   We may also need to disclose information where the law, a court, or a competent regulator requires it. If that ever happens, and we are legally allowed to tell you, we will give you prompt notice so you can respond, and we will disclose only what is strictly required.

6. 06. How long confidentiality lasts

   Our duty to protect your information does not end the day a project finishes.

   • Confidentiality continues during our engagement and for a defined period afterwards, typically three years, unless your signed NDA sets a different term.
   • Trade secrets and personal data are protected for as long as the law requires, which can extend beyond that period.
   • After the engagement, we return or securely delete confidential material on request, except for limited records we must retain to meet legal, tax or audit obligations.

   If your situation calls for a longer survival period or specific retention rules, we are happy to reflect that in a signed NDA.

7. 07. How to request a signed NDA

   If you would like the comfort of a signed agreement before we begin, just ask. We sign mutual NDAs as a matter of course and there is no charge for doing so.

   To request one:

   • Email mayank@themanki.com with "NDA request" in the subject line, or mention it on our first call.
   • Tell us whether you would like to use your own NDA template or ours; we are comfortable with either.
   • Share the correct legal entity name and signatory details so the agreement is accurate.
   • We will review, sign and return it, usually within a couple of working days, and only then move into sensitive discussions if you prefer.

   We are also happy to sign your standard vendor or procurement NDA, subject to a quick review so the terms are workable for both sides.

8. 08. Questions or concerns

   If you have any questions about how we handle your information, want to raise a concern, or believe confidential information may have been handled incorrectly, please reach out and we will respond promptly.

   • Email: mayank@themanki.com
   • Phone / WhatsApp: +91 70022 08642
   • Contact: Mayank Agarwal, Founder, Sanam Designs Wallah – Manki Space (TheManki), India

   We would always rather hear from you early and resolve things openly. Protecting your trust is part of how we work.