Omnichannel inbox
Email, WhatsApp, web forms and chat land as tickets in one shared queue.
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Every customer query, handled in one place.
Manki Desk is a helpdesk and ticketing system that pulls email, WhatsApp, web and calls into one shared inbox — with SLAs, automation and a knowledge base — so nothing slips and customers get answers fast.
Email, WhatsApp, web forms and chat land as tickets in one shared queue.
Assign, prioritise and track tickets against SLA timers with escalations.
Auto-assign, canned replies and rules so routine queries handle themselves.
A self-service help centre that deflects repetitive questions.
Customers raise and track their own tickets.
Response times, resolution rates and agent performance at a glance.
It turns every customer query — from email, WhatsApp, web or chat — into a trackable ticket in one shared inbox, so requests get assigned, prioritised and resolved on time instead of getting lost across channels.
Yes. WhatsApp, email, web forms and chat all flow into the same ticket queue, so your team answers everything from one place and customers get fast, consistent replies.
Yes. A built-in knowledge base and canned replies, plus automation rules, deflect and speed up common queries so your team focuses on the ones that need a human.
Whether you need to replace spreadsheets, connect SaaS tools, build a custom ERP, launch a SaaS product, generate better leads or automate WhatsApp follow-ups — TheManki can help you build the system your business deserves.